Menorca Bus S.L., under the trade name Menorca Bus and through the website www.menorcabus.com, provides coach rental services and transfer services. Therefore, being aware of the use and processing that must be given to personal data and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as with Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights, and other applicable regulations, the appropriate systems have been implemented to preserve the security, integrity and confidentiality of data considered personal.
Privacy and confidentiality
Data controller: Owners Cars, S.L. for data provided in vehicle rentals. Menorca Bus S.L. for data provided in coach and transfer rentals.
Purposes
- Provision and management of the services offered through the website, especially vehicle, coach and transfer rentals, as well as the execution of contracts.
- Fleet control and vehicle security of Menorca Bus S.L.
- Management of traffic infringements; roadside assistance services and accident insurance.
- Responding to requests from police authorities and law enforcement bodies, as well as public administrations.
- Sending commercial communications.
- Preparation of statistical reports using anonymised data.
- Transfer and communication of data between companies grouped under the trade name Menorca Bus S.L. and its business group.
- Those purposes established by legal provisions.
Data retention
- Until the expiry of the statutory limitation periods arising from the provision of the service.
Consent and legal basis
- Contractual: provision of services, control and maintenance.
- Compliance with legal obligations: especially regarding traffic infringements and responses to requests from police and security forces.
- Collection of vehicle location data for fleet control of Menorca Bus S.L. and for the proper management of staff providing the service.
- Consent of the data subjects for commercial purposes and the preparation of statistical reports or aggregated segmentation.
Recipients
- No data will be transferred to third parties except where required to comply with legal obligations, in particular tax obligations, or as generally derived from the provision of the requested service.
Rights
- The rights of access, rectification, erasure, the right to be forgotten, as well as the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), are recognised.
Exercise of rights
- By using the contact form on the website www.menorcabus.com or by sending a written request to the data controller with the subject “LOPD”, including the data subject’s details.
Additional information
If further information is required, it may be requested through the website or in person at the offices of Menorca Bus S.L.
I. Who processes your personal data collected through this website?
Through the website www.menorcabus.com, coach rental and transfer services are provided. The data obtained when contracting coach and transfer services are processed by Menorca Bus S.L.
Both companies, within their respective scopes, are responsible for the processing of your personal data (that is, information that allows you to be identified, directly or indirectly) collected through the website www.menorcabus.com. Hereinafter, both companies will be referred to under the trade name Menorca Bus S.L.
II. For what purposes does Menorca Bus S.L. collect your personal data?
a) User registration
Registration as a user of the website, creation of your account and assignment of your ID. This processing is necessary to identify you and to prepare and facilitate your future rental contracts / bookings / transfers with Menorca Bus S.L.; therefore, it is based on the existing contractual relationship with the user.
b) Booking and rental contract / coach / transfer
- Confirming and guaranteeing your booking.
- Modifying or cancelling your booking.
- Exchanging communications with you regarding your booking/rental (reminders, responses to enquiries, etc.).
- Managing your rental (vehicle delivery and return) and the contracted coach service.
- Managing your invoices and, where applicable, claiming outstanding debts.
- Managing the payment of arrears.
- Handling possible claims.
- Managing the recovery of any damage to the vehicle in accordance with the contract.
- Managing your insurance.
- Returning items or objects forgotten in the vehicle and/or offices.
- Communicating your personal data to judges or competent authorities when requested.
c) Payment data
Payment for contracted services is made through a payment gateway (CaixaBank). Therefore, the data necessary for the transaction will not be provided to, nor stored or retained by, Menorca Bus S.L.
d) Improvement of products/services
Improvement of products/services through customer surveys. This processing is based on the legitimate interest of Menorca Bus S.L.
e) Promotional and marketing activities
- Sending emails and SMS messages with promotions/special offers.
- Subscription to the Newsletter.
- Recording rental history for suggestions and special offers.
- Sending emails regarding incomplete bookings or enquiry summaries.
- Management of loyalty programmes and membership cards.
- Organisation of competitions/draws.
- Management and updating of the customer/prospective customer database.
g) Fine management
- Providing the competent authorities with the identity of the driver (or potential driver).
- Complying with the fine collection procedure established by applicable legislation.
Mandatory processing pursuant to Royal Legislative Decree 6/2015 of 30 October (Traffic, Motor Vehicle Circulation and Road Safety Act).
h) Account/ID blocking due to contractual risks
- Payment incidents involving judicial proceedings.
- Repeated accidents or damage.
- Intentional damage.
- Use in breach of general conditions or contracts.
This processing is based on the legitimate interest of Menorca Bus S.L. If your data has been blocked, your request may be rejected. You may challenge this decision by contacting us via the contact form.
i) Connected vehicles / geolocation
Menorca Bus S.L. may access geolocation data to monitor the condition of the vehicle and prevent fraud and theft, for the purpose of protecting the fleet. This processing is based on legitimate interest.
This website may carry out processing through cookies and trackers. Please consult the Cookie Policy to accept or reject them.
III. Recipients of the information
1) Categories of recipients
- Authorised personnel of Menorca Bus S.L. and entities within the same group, or agents/intermediaries, for the purposes described.
- IT service providers for technical purposes (e.g. Mailchimp; Google Inc. for hosting and applications).
- Competent traffic authorities (fine management).
- Judges and courts when required.
- Insurance companies (roadside assistance and accidents).
- Financial institutions owning the fleet, for driver identification before the competent authority.
- Creditworthiness/solvency databases where there is a certain, due and payable debt, following prior claim.
2) International data transfers
Menorca Bus S.L. may transfer data outside the EU when necessary, applying appropriate safeguards in accordance with Regulation (EU) 2016/679, including standard contractual clauses approved by the European Commission where applicable.
IV. Data retention period
| Purpose | Retention period |
|---|---|
| User registration, account creation and ID assignment | For the duration of the commercial relationship and/or during the applicable statutory retention periods. |
| Booking/rental contract, coach or transfer | For the duration of the commercial relationship and, where applicable, until statutory obligations expire. |
| Payment information | After payment completion. Intermediate archiving in accordance with regulations/disputes (as described in the text). |
| Marketing | Customers: 4 years from the end of the relationship (with the calculation described). Prospective customers: 4 years from collection or last request. |
| Cookies | As set out in the Cookie Policy. |
| Fines | Time necessary to identify the driver and intermediate archiving where applicable. |
| Account/ID blocking due to risk | 5 years from the relevant event. |
V. User rights
- Access
- Rectification
- Erasure (profile deletion / no commercial use)
- Right to be forgotten (in certain circumstances)
- Objection (direct marketing or legitimate interest)
- Withdrawal of consent
- Complaint to the supervisory authority
To exercise your rights, please contact Menorca Bus S.L. following the procedure described in the next section.
VI. Data protection enquiries
- Online form (contact) or email to info@menorcabus.com, or postal mail to Menorca Bus S.L. (subject “LOPD”).
- For legal notices: address indicated in the text.
VII. Security measures
Menorca Bus S.L. applies physical, technical and organisational measures to prevent unauthorised or unlawful processing, loss, destruction or damage. Data transmission is protected using TLS.
IX. Changes and updates
This privacy policy was published on 30-03-2020. If changes are made, they will be identified on this page. Where a change significantly affects processing based on your consent, new consent will be requested.